{"id":811,"date":"2022-11-22T07:02:25","date_gmt":"2022-11-22T12:02:25","guid":{"rendered":"https:\/\/adadaa.net\/softdigitz\/?page_id=811"},"modified":"2022-11-25T07:30:22","modified_gmt":"2022-11-25T12:30:22","slug":"remote-contact-centre","status":"publish","type":"page","link":"https:\/\/softdigitz.ca\/remote-contact-centre\/","title":{"rendered":"Remote Contact Centre"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\t\t\t
\r\n\t\t\t\t

Remote Contact Centre<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\t\t\t
\r\n\t\t\t\t

Build better customer relationships with Remote Contact Centre<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\t\t\t
\r\n\t\t\t\t\t\t\t\t
<\/span><\/div>\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t

Remote IT setup and operations administration<\/h3>\t\t\t\t\t\t\t\t\t\t

The availability of a robust infrastructure to support seamless communication remains one of the key challenges. Companies need to set up remote administration with 360-degree Applied Infrastructure Management (AIM) to manage contact centres with confidence, creating a trusted environment for employees.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\t\t\t
\r\n\t\t\t\t\t\t\t\t
<\/span><\/div>\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t

Team Collaboration
<\/h3>\t\t\t\t\t\t\t\t\t\t

Grow your business faster by building lasting relationships with customers at every stage of the customer journey.
Leverage customer interactions on their preferred communication channels. Get the most out of your agents' productivity by allowing them to participate in multiple interactions at the same time.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\t\t\t
\r\n\t\t\t\t\t\t\t\t
<\/span><\/div>\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t

Loss of Customer Service Quality<\/h3>\t\t\t\t\t\t\t\t\t\t

Contact centres that use a lot of outdated software sometimes miss calls and messages from customers, resulting in lost business opportunities. Adopting new software that integrates with existing software or choosing a platform that already integrates multiple systems can make virtual contact centres more efficient.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t