{"id":728,"date":"2022-11-21T12:30:44","date_gmt":"2022-11-21T17:30:44","guid":{"rendered":"https:\/\/adadaa.net\/softdigitz\/?page_id=728"},"modified":"2022-11-25T07:46:39","modified_gmt":"2022-11-25T12:46:39","slug":"cloud-contact-centre","status":"publish","type":"page","link":"https:\/\/softdigitz.ca\/cloud-contact-centre\/","title":{"rendered":"Cloud Contact Centre"},"content":{"rendered":"\t\t
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Cloud Contact Centre<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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SoftDigitz Cloud Contact Centre Solution<\/h2>

A cloud contact centre is hosted on an internet server from which businesses handle their inbound and outbound customer queries. With cloud contact centres communicate through multiple channels such as voice, email, social media, and chat from any location and any device.<\/p>\n

With minimal deployment time and virtually zero upfront costs, cloud contact centres give you easy, secure access, flexibility, scalability, and accessibility. As a service provider, like SoftDigitz, that manages hardware configuration and ensures higher uptime and business continuity, you can focus on core business activities.<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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How does a cloud contact centre work?<\/h2>

A cloud contact centre is a comprehensive set of tools and applications that functions as a centralized hub, operates over the internet and allows remote or virtual contact centre agents to manage all interactions. cooperation of domestic and foreign customers on different channels like call, web, email, chat, Facebook, WhatsApp and more.<\/p>\n

It provides multiple capabilities to the organizations and meets the communication challenges with their clients, such as communication through various channels (including phone calls and messaging), sophisticated call routing, agent management, and analytics.<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cloud contact centre solutions typically work in a variety of ways:<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Step 1<\/span>Integrates different communications channels<\/span><\/div>
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Integrates different communications channels<\/span><\/p>

Integrate omnichannel into a single system to ensure that the agents can communicate with the clients through various modes.<\/div><\/div><\/div><\/div>
Step 2<\/span>Provides advanced and sophisticated call-routing<\/span><\/div>
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Provides advanced and sophisticated call-routing<\/span><\/p>

Provide call routing to ensure that customers and clients get to speak to a qualified agent without any hurdle<\/div><\/div><\/div><\/div>
Step 3<\/span>Agent Management<\/span><\/div>
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Agent Management<\/span><\/p>

Expertly manage agents with digital interaction recording & analytics, quality management, performance management, gamification, and more.<\/p><\/div><\/div><\/div><\/div>

Step 4<\/span>Streamline with Automation & Analytics<\/span><\/div>
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Streamline with Automation & Analytics<\/span><\/p>

Make data-driven decisions to accelerate the businesses by leveraging AI, analytics, business intelligence, and real-time reporting capabilities. Seamlessly connect other business systems, aggregate data, provide comprehensive views of performance, and automate workflows.<\/div><\/div><\/div><\/div><\/div>\n\t\t\t \n\t\t\t
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Take your Customer Experience to the Next Level with SoftDigitz Cloud Contact Solution<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Cloud Contact Centre SoftDigitz Cloud Contact Centre Solution A cloud contact centre is hosted on an internet server from which businesses handle their inbound and outbound customer queries. With cloud\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-728","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/comments?post=728"}],"version-history":[{"count":47,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/728\/revisions"}],"predecessor-version":[{"id":1159,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/728\/revisions\/1159"}],"wp:attachment":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/media?parent=728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}