{"id":553,"date":"2022-11-17T06:27:45","date_gmt":"2022-11-17T11:27:45","guid":{"rendered":"https:\/\/adadaa.net\/softdigitz\/?page_id=553"},"modified":"2022-11-25T07:51:10","modified_gmt":"2022-11-25T12:51:10","slug":"self-service","status":"publish","type":"page","link":"https:\/\/softdigitz.ca\/self-service\/","title":{"rendered":"Self Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"553\" class=\"elementor elementor-553\">\n\t\t\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-10 elementor-section elementor-top-section elementor-element elementor-element-75dcfa7 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"75dcfa7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"penci-ercol-100 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-460915f\" data-id=\"460915f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\n\t\t<div class=\"elementor-element elementor-element-3f252e1 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"3f252e1\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">Self Service<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-20 elementor-section elementor-top-section elementor-element elementor-element-1abecdce elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"1abecdce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"penci-ercol-50 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d0abba6\" data-id=\"1d0abba6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64fd207c elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"64fd207c\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">MODERN CUSTOMERS REQUIRE MODERN TECHNOLOGY<\/h2><div class=\"penci-heading-content entry-content\"><p>Self-service enables your business to provide immediate contactless support to your customers through the use of intelligent technologies such as voice biometrics, behavior analysis, and language processing nature (NLP). Provide 24\/7 support to your customers when your live agents are offline or busy with priority calls.<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"penci-ercol-50 penci-ercol-order-2 penci-sticky-ct  elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-365061af\" data-id=\"365061af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75947edc elementor-widget elementor-widget-image\" data-id=\"75947edc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/softdigitz.ca\/wp-content\/uploads\/sites\/16\/2022\/11\/10-1024x683.jpg\" class=\"attachment-large size-large wp-image-610\" alt=\"\" srcset=\"https:\/\/softdigitz.ca\/wp-content\/uploads\/sites\/16\/2022\/11\/10-1024x683.jpg 1024w, https:\/\/softdigitz.ca\/wp-content\/uploads\/sites\/16\/2022\/11\/10-300x200.jpg 300w, https:\/\/softdigitz.ca\/wp-content\/uploads\/sites\/16\/2022\/11\/10-768x513.jpg 768w, https:\/\/softdigitz.ca\/wp-content\/uploads\/sites\/16\/2022\/11\/10-1170x781.jpg 1170w, https:\/\/softdigitz.ca\/wp-content\/uploads\/sites\/16\/2022\/11\/10-585x390.jpg 585w, https:\/\/softdigitz.ca\/wp-content\/uploads\/sites\/16\/2022\/11\/10-263x175.jpg 263w, https:\/\/softdigitz.ca\/wp-content\/uploads\/sites\/16\/2022\/11\/10.jpg 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-10 elementor-section elementor-top-section elementor-element elementor-element-6d76d749 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"6d76d749\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"penci-ercol-100 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ac31842\" data-id=\"2ac31842\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7693daa7 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"7693daa7\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">OFFERINGS<\/h2><div class=\"penci-heading-content entry-content\"><p>65% of customers prefer self-service to talking to a company representative.<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-20 elementor-section elementor-inner-section elementor-element elementor-element-1236d22f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"1236d22f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"penci-ercol-50 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-40c11d52\" data-id=\"40c11d52\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-737552e8 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"737552e8\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">01\/ VOICE BIOMETRICS<\/h2><div class=\"penci-heading-content entry-content\"><p>Security should always be a priority for your business. Whether its a contact centre protecting valuable customer information or keeping business information confidential fraudsters like PIN and caller ID are becoming increasingly vulnerable. Your business can use voice biometrics software to identify your customers by their unique voiceprint. Instantly verifying your callers without asking for a password makes instant verification easy and secure.<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-435aa1df elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"435aa1df\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">03\/ NATURAL LANGUAGE PROCESSING<\/h2><div class=\"penci-heading-content entry-content\"><p>Natural Language Processing (NLP) is a branch of AI that enables computer software and systems to analyze, understand, and act on requests and information through normal human language. Operated as an all-in-one self-service option for your customers, it enables a seamless end-to-end chat experience across all channels. Change the way you identify and authenticate legitimate users, and help identify potential malicious activity. The combination of biometrics and conversational IVR fully automates multi-factor user identification and authentication. Working with leading companies like Omilia, Verint, Amelia AI, Nuance, and Pindrop, we design and implement solutions that seamlessly integrate with your current and targeted technologies.<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"penci-ercol-50 penci-ercol-order-2 penci-sticky-ct  elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7daf45e9\" data-id=\"7daf45e9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bc20452 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"6bc20452\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">02\/ BEHAVIOURAL ANALYTICS<\/h2><div class=\"penci-heading-content entry-content\"><p>Behavioral Analytics (BA) enables you to respond to changing customer needs by collecting and analyzing data from customer and employee interactions, employee desktop usage, and contextual information. BA predicts future trends, infers customer needs and preferences, and allows you to direct your customers to targeted content. BAs also track and monitor the behavior of users, IP addresses, and devices within a company. Abnormal behaviors are automatically detected by machine learning algorithms. Such unusual behavior indicates potentially malicious activity that is alerted by analysts with relevant contextual information for further investigation and action.<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-22 elementor-section elementor-top-section elementor-element elementor-element-62117a5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"62117a5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"penci-ercol-66 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-207b1ba\" data-id=\"207b1ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68954e5 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"68954e5\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">Take your Customer Experience to the Next Level with SoftDigitz Self Service Solution<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"penci-ercol-33 penci-ercol-order-2 penci-sticky-sb penci-sidebarSC elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-69339a4\" data-id=\"69339a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86d4750 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"86d4750\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"tel:+1%20416%20473%209080\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">call us now <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Self Service MODERN CUSTOMERS REQUIRE MODERN TECHNOLOGY Self-service enables your business to provide immediate contactless support to your customers through the use of intelligent technologies such as voice biometrics, behavior\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-553","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/comments?post=553"}],"version-history":[{"count":34,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/553\/revisions"}],"predecessor-version":[{"id":1171,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/553\/revisions\/1171"}],"wp:attachment":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/media?parent=553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}