{"id":551,"date":"2022-11-17T06:27:04","date_gmt":"2022-11-17T11:27:04","guid":{"rendered":"https:\/\/adadaa.net\/softdigitz\/?page_id=551"},"modified":"2022-12-11T02:02:05","modified_gmt":"2022-12-11T07:02:05","slug":"agent-engagement","status":"publish","type":"page","link":"https:\/\/softdigitz.ca\/agent-engagement\/","title":{"rendered":"Agent Engagement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"551\" class=\"elementor elementor-551\">\n\t\t\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-10 elementor-section elementor-top-section elementor-element elementor-element-194f5af elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"194f5af\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"penci-ercol-100 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d72afb\" data-id=\"2d72afb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\n\t\t<div class=\"elementor-element elementor-element-48ad22f elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"48ad22f\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">Agent Engagement\n<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-10 elementor-section elementor-top-section elementor-element elementor-element-d9a1e35 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"d9a1e35\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"penci-ercol-100 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-beca9f6\" data-id=\"beca9f6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dab7d77 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"dab7d77\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">HUMANIZE & OPTIMIZE YOUR WORK ENVIRONMENT<\/h2><div class=\"penci-heading-subtitle\">EMPOWER YOUR AGENTS WITH THE TOOLS TO HELP THEM SUCCEED<\/div><div class=\"penci-heading-content entry-content\"><p>The relationship between agents and their organization is often overlooked. The main focus is on the customer experience, but what happens when you value both the agent and the customer?<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-20 elementor-section elementor-inner-section elementor-element elementor-element-38ba72c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"38ba72c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"penci-ercol-50 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-75505da\" data-id=\"75505da\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-384a460 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"384a460\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">Agent Retention<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdddfd1 elementor-widget elementor-widget-text-editor\" data-id=\"cdddfd1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Professional value is an incalculable loss, especially for a candidate. The average agent attrition is 30-45% and costs at least 25-30% of benefits and wages paid.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad08ee elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"3ad08ee\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">Operational Efficiency<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feea9c8 elementor-widget elementor-widget-text-editor\" data-id=\"feea9c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>As an agent&#8217;s skills develop and mature, so does organizational effectiveness. In the contact centre, these skills are easily spread across the team, multiplying performance.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"penci-ercol-50 penci-ercol-order-2 penci-sticky-ct  elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8b5ce52\" data-id=\"8b5ce52\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52740f7 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"52740f7\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">Grow Your Organization<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc0458 elementor-widget elementor-widget-text-editor\" data-id=\"4dc0458\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Employees committed to the success of your business are more creative, dedicated and successful. They ensure the success and future of the Company.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-10 elementor-section elementor-top-section elementor-element elementor-element-5c269be elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"5c269be\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"penci-ercol-100 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ed1713a\" data-id=\"ed1713a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdeefc1 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"bdeefc1\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">OFFERINGS<\/h2><div class=\"penci-heading-content entry-content\"><p>Softdigitz provides customers with leading public, private, on-premises and hybrid cloud solutions based on your specific needs.<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-20 elementor-section elementor-top-section elementor-element elementor-element-72f42c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"72f42c1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"penci-ercol-50 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c3017d\" data-id=\"5c3017d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e87d52e elementor-widget elementor-widget-penci-info-box\" data-id=\"e87d52e\" data-element_type=\"widget\" data-widget_type=\"penci-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"penci_info_box_13517\" class=\"penci-block-vc penci-info-box penci-ibox-float-left penci-view-stacked penci-shape-circle\">\r\n\t\t\t<div class=\"penci-ibox-inner penci-animation-custom-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"penci-ibox-icon penci-ibox-icon--icon penci-icon penci-tibox-icon\"><span class=\"penci-ibox-icon-fa\"><i class=\"penci-ibox-icon--i fa fa-desktop\" aria-hidden=\"true\"><\/i><\/span><\/div>\t\t\t\t<div class=\"penci-ibox-content-wrap\">\r\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"penci-ibox-title\">DESKTOP & PROCESS ANALYTICS<\/h3>\t\t\t\t\t\t\t\t\t\t<div class=\"penci-ibox-content\"><p>Desktop &amp; Process Analytics enables your business to gain visibility into agent desktop activities, application usage, processes, and schedule compliance to reveal potential potential and increase your contact centre's productivity.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"penci-ercol-50 penci-ercol-order-2 penci-sticky-ct  elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3014478\" data-id=\"3014478\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-22 elementor-section elementor-top-section elementor-element elementor-element-7669434 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"7669434\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"penci-ercol-66 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-28ed547\" data-id=\"28ed547\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dca62f0 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"dca62f0\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">Take your Customer Experience to the Next Level with SoftDigitz Agent Engagement Solution<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"penci-ercol-33 penci-ercol-order-2 penci-sticky-sb penci-sidebarSC elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-19ceb1d\" data-id=\"19ceb1d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a60396c elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a60396c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"tel:+1%20416%20473%209080\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">call us now <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Agent Engagement HUMANIZE &#038; OPTIMIZE YOUR WORK ENVIRONMENT EMPOWER YOUR AGENTS WITH THE TOOLS TO HELP THEM SUCCEED The relationship between agents and their organization is often overlooked. The main\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-551","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/comments?post=551"}],"version-history":[{"count":40,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/551\/revisions"}],"predecessor-version":[{"id":1255,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/551\/revisions\/1255"}],"wp:attachment":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/media?parent=551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}