{"id":496,"date":"2022-11-17T03:28:44","date_gmt":"2022-11-17T08:28:44","guid":{"rendered":"https:\/\/adadaa.net\/softdigitz\/?page_id=496"},"modified":"2022-11-25T07:35:42","modified_gmt":"2022-11-25T12:35:42","slug":"contact-centre-ccaas","status":"publish","type":"page","link":"https:\/\/softdigitz.ca\/contact-centre-ccaas\/","title":{"rendered":"Contact Centre  &#038; CCAAS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"496\" class=\"elementor elementor-496\">\n\t\t\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-10 elementor-section elementor-top-section elementor-element elementor-element-61566c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"61566c6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"penci-ercol-100 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f3f3a5\" data-id=\"4f3f3a5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\n\t\t<div class=\"elementor-element elementor-element-1a26d66 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"1a26d66\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">CONTACT CENTRE & CCAAS\n<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-10 elementor-section elementor-top-section elementor-element elementor-element-362200c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"362200c3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"penci-ercol-100 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77f8aed3\" data-id=\"77f8aed3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13284d54 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"13284d54\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">CREATE A LIMITLESS CONTACT CENTRE<\/h2><div class=\"penci-heading-content entry-content\"><p>Achieve better outcomes for your customers with a tailored customer journey, increase agent productivity, and improve overall contact centre efficiency with contact centre solutions from Softdigitz.<\/p>\n<p>Our solutions can be deployed in the cloud or on-premises to meet your current business needs and position your organization for strategic growth.<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-10 elementor-section elementor-top-section elementor-element elementor-element-23111499 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"23111499\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"penci-ercol-100 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c148e5e\" data-id=\"7c148e5e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e268e6a elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"e268e6a\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">OFFERINGS<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-20 elementor-section elementor-top-section elementor-element elementor-element-0b55a95 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"0b55a95\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"penci-ercol-50 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0bb2287\" data-id=\"0bb2287\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d53105 elementor-widget elementor-widget-penci-info-box\" data-id=\"2d53105\" data-element_type=\"widget\" data-widget_type=\"penci-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"penci_info_box_19259\" class=\"penci-block-vc penci-info-box penci-ibox-float-left penci-view-stacked penci-shape-circle\">\r\n\t\t\t<div class=\"penci-ibox-inner penci-animation-custom-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"penci-ibox-icon penci-ibox-icon--icon penci-icon penci-tibox-text\"><span class=\"penci-ibox-icon-fa\"><div class=\"pc-ibox-ctext\">01<\/div><\/span><\/div>\t\t\t\t<div class=\"penci-ibox-content-wrap\">\r\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"penci-ibox-title\">AGENT ENGAGEMENT<\/h3>\t\t\t\t\t\t\t\t\t\t<div class=\"penci-ibox-content\"><p>Equip your marketers with state-of-the-art equipment designed to help them succeed.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1d66da elementor-widget elementor-widget-penci-info-box\" data-id=\"f1d66da\" data-element_type=\"widget\" data-widget_type=\"penci-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"penci_info_box_53197\" class=\"penci-block-vc penci-info-box penci-ibox-float-left penci-view-stacked penci-shape-circle\">\r\n\t\t\t<div class=\"penci-ibox-inner penci-animation-custom-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"penci-ibox-icon penci-ibox-icon--icon penci-icon penci-tibox-text\"><span class=\"penci-ibox-icon-fa\"><div class=\"pc-ibox-ctext\">03<\/div><\/span><\/div>\t\t\t\t<div class=\"penci-ibox-content-wrap\">\r\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"penci-ibox-title\">OMNICHANNEL<\/h3>\t\t\t\t\t\t\t\t\t\t<div class=\"penci-ibox-content\"><p>Fully coordinate all channels with access to pre-made bots and solutions for a wide range of use cases. Integrated multi-channel desktop services are also included.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"penci-ercol-50 penci-ercol-order-2 penci-sticky-ct  elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-41652b3\" data-id=\"41652b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c30032e elementor-widget elementor-widget-penci-info-box\" data-id=\"c30032e\" data-element_type=\"widget\" data-widget_type=\"penci-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"penci_info_box_90491\" class=\"penci-block-vc penci-info-box penci-ibox-float-left penci-view-stacked penci-shape-circle\">\r\n\t\t\t<div class=\"penci-ibox-inner penci-animation-custom-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"penci-ibox-icon penci-ibox-icon--icon penci-icon penci-tibox-text\"><span class=\"penci-ibox-icon-fa\"><div class=\"pc-ibox-ctext\">02<\/div><\/span><\/div>\t\t\t\t<div class=\"penci-ibox-content-wrap\">\r\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"penci-ibox-title\">REPORTING & ANALYTICS<\/h3>\t\t\t\t\t\t\t\t\t\t<div class=\"penci-ibox-content\"><p>Get valuable business insights with real-time data, historical reports, dashboards\/dashboards, and customer experience management.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bee3e73 elementor-widget elementor-widget-penci-info-box\" data-id=\"bee3e73\" data-element_type=\"widget\" data-widget_type=\"penci-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"penci_info_box_7855\" class=\"penci-block-vc penci-info-box penci-ibox-float-left penci-view-stacked penci-shape-circle\">\r\n\t\t\t<div class=\"penci-ibox-inner penci-animation-custom-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"penci-ibox-icon penci-ibox-icon--icon penci-icon penci-tibox-text\"><span class=\"penci-ibox-icon-fa\"><div class=\"pc-ibox-ctext\">04<\/div><\/span><\/div>\t\t\t\t<div class=\"penci-ibox-content-wrap\">\r\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"penci-ibox-title\">VOICE<\/h3>\t\t\t\t\t\t\t\t\t\t<div class=\"penci-ibox-content\"><p>Softdigitz voice services include route mapping, call\/screen recording, chatbots, voice\/DTMF\/voice biometrics. Pre-built packages are available with CRM, external bots, and legacy backends included.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-22 elementor-section elementor-top-section elementor-element elementor-element-69443aa9 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"69443aa9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"penci-ercol-66 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1bf589f\" data-id=\"1bf589f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d807638 elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"6d807638\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">Our SoftDigitz experts provide personalized training for users and administrators<\/h2><div class=\"penci-heading-content entry-content\"><p>We also offer the Softdigitz Cloud Office cloud-based contact centre solution as part of our public multi-cloud service by leveraging our industry partners.<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e89dd4 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"8e89dd4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"\/softdigitz\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">work with us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"penci-ercol-33 penci-ercol-order-2 penci-sticky-sb penci-sidebarSC elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-166eee35\" data-id=\"166eee35\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"penci-section penci-disSticky penci-structure-22 elementor-section elementor-top-section elementor-element elementor-element-a8f07b6 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"a8f07b6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"penci-ercol-66 penci-ercol-order-1 penci-sticky-ct  elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-c334d2c\" data-id=\"c334d2c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-010af6d elementor-widget elementor-widget-penci-fancy_heading\" data-id=\"010af6d\" data-element_type=\"widget\" data-widget_type=\"penci-fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"penci-fancy-heading penci-heading-text-left\">\r\n\t\t\t<div class=\"penci-fancy-heading-inner\">\r\n\t\t\t\t<h2 class=\"penci-heading-title\">Take your Customer Experience to the Next Level with SoftDigitz CONTACT CENTRE & CCAAS solution\n<\/h2>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"penci-ercol-33 penci-ercol-order-2 penci-sticky-sb penci-sidebarSC elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7782e16\" data-id=\"7782e16\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6eb0185 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6eb0185\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"tel:+1%20416%20473%209080\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">call us now <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CONTACT CENTRE &#038; CCAAS CREATE A LIMITLESS CONTACT CENTRE Achieve better outcomes for your customers with a tailored customer journey, increase agent productivity, and improve overall contact centre efficiency with\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-496","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/comments?post=496"}],"version-history":[{"count":54,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/496\/revisions"}],"predecessor-version":[{"id":1153,"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/pages\/496\/revisions\/1153"}],"wp:attachment":[{"href":"https:\/\/softdigitz.ca\/wp-json\/wp\/v2\/media?parent=496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}