Our product innovation and transformation team is comprised of seasoned resources with decades of technology experience. They have extensive experience in design, development, implementation and operation.
Having worked for large commercial, telecommunications and software contact centre companies, they are well equipped to assess and evaluate emerging technologies and trends.
Experience has taught PIT crews to identify business objectives and the operational guidelines necessary to achieve those objectives before formulating or recommending a solution.
Taking into account both:
immediate, short-term and long-term goals and constraints of the client; and established innovative and emerging technologies/businesses, the PIT team provides practical, agnostic technology and operations solutions that meet real-world needs and stand the test of time .
Our PIT team has taken a flexible approach to the evaluation, design and implementation of new solutions. We work closely with our clients, drawing on the expertise and involvement of all parties. Typically, new innovations are initially developed in our labs, customer labs, and as prototypes to help with proof of concept (PoC) validation and operational design.
These initial PoCs can then be scaled up into testing to further mitigate risk and ensure success, before moving to production. We design and deliver unique customer journeys and business/technology roadmaps tailored to your specific business needs.
