A cloud contact centre is hosted on an internet server from which businesses handle their inbound and outbound customer queries. With cloud contact centres communicate through multiple channels such as voice, email, social media, and chat from any location and any device.

With minimal deployment time and virtually zero upfront costs, cloud contact centres give you easy, secure access, flexibility, scalability, and accessibility. As a service provider, like SoftDigitz, that manages hardware configuration and ensures higher uptime and business continuity, you can focus on core business activities.