The relationship between agents and their organization is often overlooked. The main focus is on the customer experience, but what happens when you value both the agent and the customer?
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The relationship between agents and their organization is often overlooked. The main focus is on the customer experience, but what happens when you value both the agent and the customer?
Professional value is an incalculable loss, especially for a candidate. The average agent attrition is 30-45% and costs at least 25-30% of benefits and wages paid.
As an agent’s skills develop and mature, so does organizational effectiveness. In the contact centre, these skills are easily spread across the team, multiplying performance.
Employees committed to the success of your business are more creative, dedicated and successful. They ensure the success and future of the Company.
Softdigitz provides customers with leading public, private, on-premises and hybrid cloud solutions based on your specific needs.
Desktop & Process Analytics enables your business to gain visibility into agent desktop activities, application usage, processes, and schedule compliance to reveal potential potential and increase your contact centre's productivity.